Supply Chain Planner & Customer Service Associate

Company Description

SIMPLi is a leading regenerative food brand founded in 2020 by Sarela Herrada and Matt Cohen. Our mission is to connect people worldwide through the joy of food by bringing the best single-origin ingredients directly to consumers. We partner directly with farmers to source the finest ingredients, ensuring benefits for people, producers, and the planet. SIMPLi's products are accessible nationwide in stores, restaurants, and online.

Position Overview

We are seeking a versatile and detail-oriented professional to join our team in a hybrid role that combines supply chain planning with customer service operations. This position plays a critical role in ensuring supply planning continuity and delivering exceptional customer service experiences. This role will maintain ongoing communication with customers on any related customer service issues and will work closely with Sales, Logistics, and our 3PL external partners. The ideal candidate will also support master data management and data analytics while maintaining high standards of accuracy and communication. This role is a hybrid role that reports to our Philadelphia office on Monday, Tuesday, & Wednesday.

Key Responsibilities

Customer Service

• Act as the primary contact for customer inquiries, order fulfillment issues, in-stock dates, and issue resolution.
• Back up for processing customer orders to ensure accurate and timely fulfillment and delivery.
• Communicate proactively with customers regarding order status, delays, fulfillment issues, changes and recovery dates.
• Coordinate customer claims such as shortages, overages, damages and other chargebacks.
• Escalate complex issues and follow through to resolution.

Supply Chain Planning

Qualifications

EEO Statement