Customer Experience SpecialistCEO TECHNOLOGIES • Bryan, TX, USA

Customer Experience Specialist

CEO TECHNOLOGIES • Bryan, TX, USA

30+ days ago

Job type

Full-time

Quick Apply

Job description

Customer Experience Specialist

Job description

Arrive Internet is the fastest growing internet service provider in the area. A Customer Experience Specialist is responsible for overseeing and improving all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You will work directly with developers, builders, customers and our support and field service departments to ensure smooth installation experience and to ensure our customer base receives concierge-level service for their internet needs.

Personnel Characteristics

Self-motivated
Self-directed
Excellent Communication Skills
Excellent Organizational Skills
High attention to detail

General Expectations

Build and maintain positive relationships with Developers, Builders and Customers

Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience

Collaborating with cross-functional teams to enhance customer satisfaction

Monitor construction build-out status to ensure installations are scheduled and completed ahead of deadlines

Daily Expectations

Be mindful of the schedule, including communicating as necessary with customers and management as the day's workload is progressing

Monitor construction / closing dates and work with team to schedule installations appropriately to meet deadlines

Review support tickets to ensure customer requests / concerns are being handled appropriately and in a timely manner

Work with builders to provide feedback and coordinate solutions for issues our field technicians experience with regards to items that are included in the builder guidelines / responsibilities

Work with builders / developer to address any issues they experience with our technicians / installation process

Maintain a clean, professional appearance

Preferred Experience / Certifications

Customer Support : 3+ years

Job Type : Full-time

Pay : $18 to $21 / hour, depending on experience

Benefits :

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Schedule :

8 hour shift

Day shift

Monday to Friday

Work Location : In person

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Customer Experience Specialist • Bryan, TX, USA

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