Talent.com
Engineering Technician

Engineering Technician

Global Technical TalentLongmont, CO
11 days ago
Job type
  • Full-time
Job description

Job Description :

  • As a member of the End User Services, Desktop Support, Senior Engineering Specialists, the position will work in various aspects of desktop support.
  • This is a "senior” level desktop support engineer with a minimum of years' experience.

Job Duties and responsibilities include, but are not limited to, the following :

  • The Engineering Technician configures, deploys, maintains, troubleshoots, and supports computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
  • Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.
  • Troubleshoot technical issues while interfacing directly with users. Excellent customer service skills and high standards of excellence are expected when interfacing with peers, customers, and management
  • Performs hardware repairs and replacements as needed, including troubleshooting faulty components and coordinating repairs with external vendors.
  • Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.
  • Follows processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.
  • Evaluates and implements application software solutions as identified by Corporate IT
  • Has the ability to take proactive, corrective actions to resolve issues in advance of system problems
  • Installs, configures, analyzes, resolves, and repairs all hardware and software issues involving Windows and Mac OS computers.
  • Provides total support of the desktop environment in accordance with defined standards and procedures.
  • Manages the overall ticket queue in ServiceNow, ensuring tickets are triaged, assigned, and resolved in a timely manner according to established SLAs and priorities.
  • Utilizes asset management software and tools to track asset assignments, lifecycle, and maintenance.
  • Maintains password security, data integrity, and file system security for the desktop environment.
  • Communicates with customers, peers, and management regarding ticket status updates, resolution timeline, and any additional information required for troubleshooting to ensure transparency and manage expectations.
  • Provides technical support for conference room technology such as projectors, display screens, and telephony equipment, including sound systems, and conferencing tools like Teams and Zoom.
  • Researches and resolves computer compliance issues related to Windows updates, computer uptime, security updates, and configuration errors.
  • Engineering Technician handles multiple administrative duties to allow the team to operate efficiently.

    • Required Skills :

    Your Experience Includes :

  • Strong organizational skills that include attention to detail, flexibility, and time management.
  • Excellent oral and written communication skills, and should be able to demonstrate these skills during the job interview
  • Installing, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes.
  • Documenting trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now or Remedy
  • Proficiency in supporting Windows , Windows , and Mac OS support, including iOS and Android mobile platforms.
  • Experience with Active Directory
  • Experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing BitLocker.
  • Experience using critical thinking skills to identify and resolve technical issues.
  • Experience with providing technical support to internal and remote computer systems using tools like Bomgar
  • Experience with Microsoft Configuration Manager (SCCM / MECM) preferred
  • years of experience working directly with customers in a desktop support role to resolve technical hardware and software issues
  • Broad knowledge of Office online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, Forms, Stream, Tasks, Video, and OneNote)
  • Completing any other tasks as assigned by the IT Desktop Support manager

    • Required Education :

  • Associate Degree in Computer Science, Information Technology, or a related field, or its equivalent, plus years' (minimum) experience.
  • Relevant Technical Certifications a plus, A+, MCP, or HDI preferred.
  • CompTIA A+

    • Benefits :

  • Medical, Vision, and Dental Insurance Plans
  • k Retirement Fund
    • Create a job alert for this search

    Engineering Technician • Longmont, CO