Customer Support Associate

A company is looking for a Customer Support Associate.

Key Responsibilities

Take ownership of customer issues from start to solution, including troubleshooting and resolving them

Manage a high volume of operational tickets, coordinating with external partners for timely resolution

Communicate effectively and collaborate with cross-functional teams to drive quick resolutions

Required Qualifications

2+ years of experience in a customer support role, ideally in a structured support environment

Hands-on experience in identifying, reproducing, and resolving customer-reported issues

Familiarity with technical products, particularly API-driven tools is a plus

Experience supporting US healthcare or diagnostic products is a nice to have

Ability to thrive in fast-paced, early-stage environments