Customer Operations Specialist

Customer Operations Specialist

The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity : order management, service issue resolution, and supply chain efficiencies. The Customer Operations Specialist role works closely with the Field Sales team, General Mills Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.

Key responsibilities include receiving and processing customer orders, ensuring that orders filed meet General Mills policies; managing and resolving service issues; devising a solution that best meets both General Mills' and the customer's needs; working closely with Customer Operations team, Customer Shipping Facilities, customer, and Field sales to execute merchandising events; communicating with Field sales and Trade team to ensure accurate invoiced pricing; and identifying and analyzing business opportunities to maximize efficiencies and / or enhance General Mills' relationship with the customer.

Minimum qualifications include a Bachelor's degree, strong communication skills, high self-motivation, strategic problem-solving skills, ability to think proactively and make decisions independently, ability to manage multiple responsibilities and demands in a fast-paced work environment, strong teamwork skills including cross-functional collaboration, and ability to develop and sustain long-term business relationships.

Preferred qualifications include the ability to identify and execute process improvement opportunities, computer proficiency SAP and Microsoft Office, experience with Excel, and Minneapolis, MN preferred, US remote eligible.

Applicants for this position must be currently authorized to work in the US on a full-time basis. General Mills will not sponsor applicants for this position for work visas. International relocation or international remote working arrangements (outside of the US) will not be considered.

Salary Range : $50400.00 - $69400.00 / Annually.