Sales Support Specialist

Position : Sales Support Specialist, USA

Status : Permanent, Fulltime

Shift : Monday to Friday

Hours : 8 : 30 am to 4 : 30 pm - 8 hours per day

Location : Los Angeles, California

• NET-SOC : 43-4051.00

Pay Scale : $45,266 - $53,768

Hemlock Printers Ltd. is an internationally recognized leader in print communications with manufacturing facilities in Burnaby, BC, Canada, plus sales associates in Seattle, San Francisco and Los Angeles. For more information, please visit hemlock.com .

We have an opening for a Sales Support Specialist at our Los Angeles location. Working closely with members of the Hemlock Printers’ customer service and Paper Chase Press eCommerce teams, the Sales Support Specialist, USA, is the primary customer support contact, fielding all general inquiries and custom quote requests for both design and print projects.

The Sales Support is responsible for qualifying custom print requests and assigning the orders to the proper workflows, either as a Paper Chase Press House Account or reassigned to a Hemlock Printers Account Manager for larger custom print orders. Once assigned, Sales Support is responsible for supporting House Accounts by guiding the customer through presentations of our capabilities through to the initiation of production. The goal for this position is to manage a small to mid-sized portfolio throughout the year as Paper Chase Press House Accounts, bringing projects to completion and developing relationships with customers to foster loyalty and repeat business.

The Sales Support Specialist should have experience in sales and customer service, with a deep understanding of best practices in both areas. Strong teamwork and interpersonal skills are essential for success.

POSITION RESPONSIBILITIES

Additional Duties : The above responsibilities do not imply that these are the only duties to be completed. Any other job-related duties and instructions requested by your Management Team are expected to be performed.

SKILLS AND QUALIFICATIONS

BENEFITS

Open until filled.

We would like to thank all applicants for their interest; however, only short-listed candidates will be contacted.