San Antonio 21 Service - Service Lead - Part-Time

Service Lead Position

Responsibilities H-E-B needs energetic and motivated partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a Service Lead, you'll assist in leading a successful operation of the Central Checkout Department. You'll train and coach to create a team environment where partners work toward providing customers consistently superior customer service. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources people drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a : HEART FOR PEOPLE... commitment to ensure your customers and partners come first? HEAD FOR BUSINESS... skills to train your team to provide first-class customer service? PASSION FOR RESULTS... ability to handle any kind of situation in a fast-paced environment? We are looking for : - experience in retail / customer service - advanced customer service skills

Store Lead Operations

• May serve as backup to department manager
• Provides work direction and training to other partners
• Directly supervises employees in the department
• Approves financial transactions (e.g., overrides, opening / closing suspended orders)
• Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals
• Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times
• Maintains service-related inventory (e.g., wrap, bags, cart maintenance, etc.) as needed
• Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to Manager and / or coaches partners on the spot if necessary
• Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed
• Monitors front-end selling metrics and daily goals (e.g., impulse items, WOW); encourages effective merchandising

Training / Coaching

Customer Service / Cash-Handling

Compliance

What is your background?

Do you have what it takes to be a fit as an H-E-B Service Lead?