Service Advisor

Service Advisor

Summary :

This is a customer service position working to help the service department navigate the influx of

customers as they come and go each day. The role involves heavy administrative duties such as

greeting customers, listening to their description of the problems or service needed, and taking

notes accordingly. The Service Advisor will coordinate with the service department to determine the

type of service required and prepare repair orders. This candidate will also be responsible for

relaying messages from the service department to the customer regarding customer needs and

scheduling services as needed.

Essential Duties :

• Advises customers about necessary service requirements as well as the care of their vehicles

and value of maintaining in accordance with manufacturers specifications

service department

technicians locate the problem

orders from the service department

possible

customer's signature on repair order; provides customer with a copy

the estimate or promised time, explains cost and time requirements in detail, and gets proper

authorization before any additional repairs are performed

is noted. Closes repair order as appropriate

Qualifications :

customer issues.

support to customers.

Work Environment :

The work in the service department involves working in an environment with exposure to moving

parts, electrical currents, grease, chemicals, dust, dirt, and various weather elements. Candidates

must be able to navigate the workspace efficiently and handle physical tasks that require lifting

up to 30 pounds for extended periods. Safety protocols are essential to mitigate risks associated

with these exposures. This role demands physical stamina and a keen awareness of surroundings to

ensure both personal and team safety.

This position involves frequent travel for meetings at various locations. While having a CDL

license is advantageous for roles within our Dealership and Leasing Operations, it is not a

mandatory requirement. We adhere to DOT regulations to ensure everyone remains compliant and can

utilize a CDL license if available. Depending on your role, you may still be required to operate a

heavy- duty truck within property restrictions.

EEO Statement :

It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all

persons regardless of age, color, national origin, citizenship status, physical or mental

disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or

expression, genetic information, marital status, status with regard to public assistance, veteran

status, or any other characteristic protected by federal, state or local law. In addition, Kenworth

of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.