Warehouse Supervisor

Who we are :

RCS is a leading global freight forwarder providing logistics services across all modes of transport (Air, Sea, Road, Transload, etc) to customers across a multitude of industries throughout the world. We pride ourselves on having an great culture and being a long-term destination for our employees! As a fast-growing leader in the logistics industry, we are committed to operational excellence and continuous innovation, so this newly created position will be a critical component of our success moving forward.

Overview :

The Supervisor – CFS Operations leads daily warehouse and shipping operations at our CMH facility, ensuring efficiency, service excellence, and compliance across all logistics activities. Reporting to the Senior Director of U.S. Destination Services, this role drives team performance, process improvement, and customer satisfaction.

Responsibilities :

Leadership & Operations

• Supervise daily warehouse and shipping functions, including scheduling, trucking coordination, billing, and invoicing.
• Ensure data accuracy, KPI achievement, and billing integrity within the CMH transportation office.
• Coach, mentor, and develop warehouse team members.
• Partner with floor leadership to maintain efficient workflows and compliance with company standards.
• Oversee CargoWise system utilization to maximize efficiency and automation.
• Support recruiting, onboarding, and training for warehouse staff.
• Serve as the escalation point for warehousing, billing, and documentation issues.
• Provide coverage during evenings or weekends as needed.

Customer Service

Continuous Improvement

Qualifications :

Bachelor's degree preferred; equivalent experience accepted.

Physical Requirements :