Help Desk Support Specialist

A company is looking for a Help Desk Representative.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for cloud-based and on-premises systems

Troubleshoot hardware, software, and access issues for end users

Respond to and resolve tickets using systems such as Jira or ServiceNow

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field, or three years of equivalent experience in IT support

Experience resolving Tier 1 and Tier 2 support tickets

Experience using ticketing systems such as Jira or ServiceNow

Experience with remote desktop support and troubleshooting tools

Experience supporting Windows and macOS environments