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Residential Supervisor- PM Shift
Residential Supervisor- PM ShiftRogers Behavioral Health • Oconomowoc, WI, United States
Residential Supervisor- PM Shift

Residential Supervisor- PM Shift

Rogers Behavioral Health • Oconomowoc, WI, United States
30+ days ago
Job type
  • Full-time
Job description

The Residential Supervisor provides leadership and oversight to assist the Manager. This position also performs regular duties, works with the respective program manager and / Director of Clinical Services to assist in overseeing the residents' care, programming, activities and other related services to meet their physical, emotional and spiritual needs.

Job Duties & Responsibilities :

Supervisory duties (under direction of manager / director) to include :

  • Assist with the oversight of staff and maintaining staffing levels to grid.
  • Ensure all shifts are staffed and can accommodate capacity of program.
  • Participate in recruitment activities including posting positions, hiring and onboarding new staff.
  • Complete introductory and annual evaluations.
  • Ensure patients are attending group. If absent, make sure documentation has been entered into medical record.
  • Oversee and ensure patient rounds are being entered into medical records. Provide needed Residential Care Specialist (RCS) training on rounding.
  • Ensure medication protocols are being followed and action plans are created when a Qstatim is entered into the system.
  • Provide direct cognitive behavioral and other therapeutic services to program patients according to clinical standards of care.
  • Support clinical staff in leading staffing orienting to the assessment, treatment and discharge planning of patients who receive cognitive behavioral therapy services.
  • Maintain and assure consistent service delivery for patients receiving cognitive behavioral therapy according to the established standards of care.
  • Develop program materials in conjunction with manager / director, i.e., handouts, fact sheets, manuals.
  • Participate in weekly supervision sessions with the providers and communicate with the manager or director on an ongoing basis regarding clinical issues.
  • Offer ongoing training, support and coaching to staff members less familiar with the cognitive behavioral therapy model.
  • Participate in Rogers' program research activities.

Document Clinical Supervision

  • Assure documentation of treatment plans, hierarchies and psychosocial information and completeness of the medical record.
  • Conduct periodic record audits of medical records to assure proper documentation for patients receiving cognitive behavioral therapy.
  • Communication
  • Participate in multidisciplinary treatment team meetings.
  • Communicate with aftercare providers to ensure continuity of care, if warranted.
  • Communicate with the Utilization Review department to provide information necessary to assist in facilitate payment for services, if warranted.
  • Establish and maintain strong lines of communication with clinical supervisors related to cognitive behavioral programming.
  • The Residential Supervisor will have involvement with managed care companies as needed and coordinate with the utilization review manager or lead.
  • Monitor the safety of the environment

  • Maintain updated knowledge of policies and procedures for patient and employee safety, and emergency or evacuation plans.
  • Complete daily rounds for safety (i.e., rounds board, sanitation, Residential Care Center (RCC) and Community Based Residential Facility (CBRF) codes), door lock and alarms.
  • Complete maintenance reports.
  • Complete the appropriate documents and Qstatim documentation with an employee or visitor has been injured and demonstrate appropriate response.
  • Maintain update knowledge in life-sustaining techniques and emergency first aid.
  • Maintain the safety and confidentiality of the patient and patient records.
  • Monitor the safety of the residents

  • Evaluate residents and communicate to staff observed safety behaviors to anticipate clinical concerns.
  • Intervene appropriately to maintain resident safety.
  • Use knowledge of potential indicators of dangerous behavior.
  • Communicate with the manager / director, physician and other staff members.

  • Report verbally and / or in writing pertinent date to physician and the treatment team as necessary and discern situations requiring immediate attention versus postponement.
  • Communicate as necessary with the program manager / director and other treatment team members regarding the residents' treatment and care, both verbally and in writing.
  • Complete the shift-end report per residential guidelines providing pertinent and factual information.
  • Facilitate the completion of physician requests / orders.
  • Assist staff with medical record delinquencies as needed.
  • Daily / Frequent check-ins with census this includes :
  • Identifying, understanding and working through barriers to obtaining maximum census.
  • Reviewing scheduled discharges and scheduled admissions to ensure efficient scheduling of admissions.
  • Participate in the on-call rotation.
  • Support Payroll needs by approving PTO, payroll management system timecard adjustments and approvals.
  • Assist in providing training and education to staff

  • With new employee orientation and training.
  • Provide on-going education, training, coaching, coaching sessions and feedback to existing staff.
  • Conduct audits and provide feedback.
  • Complete 90-day evaluations.
  • Engage in simple disciplinary process for staff as needed.
  • Provide immediate feedback to applicable staff regarding service delivery and best practice. The Residential Supervisor provides feedback and observations relative to performance issues to the employee's manager.
  • Attend and participate in mandatory staff meetings, in-services, and floor team meetings

  • Take personal responsibility to attend all staff meetings as directed by the program manager / director.
  • When unable to attend, call the program manager / director as soon as possible and make alternate arrangements to receive information shared at the meeting.
  • Maintain accurate records of in-services attended on the Staff Development Record.
  • Participate in activities organized to ensure quality of services

  • Participate and aid in the identification of performance improvement projects for residential-related issues.
  • Interact with residents, family members, and significant others to reflect excellence in customer service.
  • Adhere to treatment philosophy, structure of the program, and individualized treatment plans

  • Communicate with the residents in a respectful, caring and encouraging manner to help maintain their dignity and well-being.
  • Complete program-specific competencies and training requirements as developed by the program manager / director, clinical coordinator and / or Talent Development.
  • Be involved in education and knowledge of the various aspects of treatment approach to recovery and apply these principles to daily interaction with residents.
  • Act as a resource for residents when they have questions regarding the philosophies behind the program.
  • Take responsibility to assure the program schedule is followed as compiled by the treatment team, and report any deviations to the program manager / director and / or the primary counseling staff.
  • Complete documentation related to residents within the medical record

  • Complete the evacuation assessment on day and PM shifts, as necessary.
  • Complete the daily flow sheets before the end of each shift.
  • Complete the daily treatment progress notes as designated for the specific program.
  • Monitor supplies
  • Monitor daily supplies and complete the appropriate documents to restock as necessary (i.e., office supplies forms, food orders).
  • Obtain a signature from the program manager / director for all supplies ordered.
  • Assist residents to groups, activities and appointments

  • Monitor group attendance and assist residents as needed to attend programs as scheduled.
  • Follow program guidelines for arranging transportation to outside appointments and complete vehicle reservation forms as appropriate.
  • Participate in and provide input to changes made or needed to be made in the residents' schedule on an ongoing basis.
  • Coordinate treatment services to residents

  • Participate in groups and experiential sessions.
  • Plan and facilitate education groups / lectures with residents.
  • Use group dynamics and related treatment techniques effectively.
  • Participate in family weekend programming as directed by the program manager / director.
  • Conduct one-on-one sessions as needed.
  • Plan and facilitate leisure group, PM and weekend group activities.
  • Provide training to staff and community resources.
  • Participate in new staff orientation.
  • Participate in outside marketing activities as directed by the program manager / director.
  • Promote department goals and the mission of Rogers Behavioral Health

  • Communicate goals to fellow staff members.
  • Demonstrate measurable goal achievement.
  • Maintain department policies and procedures.
  • Include requirements and guidelines from external agencies (i.e., Joint Commission and State of Wisconsin).
  • Maintain and / or communicate to the appropriate party the function backlog at a set time.
  • Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
  • Demonstrate acceptance and training of student interns in the department, as directed.
  • Demonstrate understanding and support of Joint Commission, HIPPA, Emergency Medical Treatment & Labor Act (EMTALA), 42 CFR (Code of Federal Regulations), and other regulatory agency compliance regulations, and comply with same.
  • Involve self in the learning and the application of standards relevant to the Residential Center.
  • Participate in in-services / seminars and other meetings to increase involvement and awareness of regulations.
  • Involve self in the education of other disciplines regarding the residential setting.
  • Participate in committees, team meetings and team projects, as directed

  • Demonstrate punctuality and preparedness.
  • Demonstrate effective communication skills.
  • Demonstrate good organizational skills with agenda and minute preparation.
  • Contribute in a positive, solution-focused manner.
  • Participate in the Rogers Operating System (ROS)

  • Gain understanding of the ROS process.
  • Apply the ROS model to your department's activities.
  • Participate in and / or create ROS teams that lead to improvement in other areas of Rogers Behavioral Health.
  • Educate and involve self to the system and the Residential Center's ROS plans.
  • Conduct self in a professional manner

  • Demonstrate organizational skills that promote timely response to all inquiries and to project completion.
  • Communicate with all individuals in a positive and professional manner.
  • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
  • Communicate concerns and provide solutions for same.
  • Attend outside seminars to promote professional growth.
  • Demonstrate a positive and professional attitude toward parties outside Rogers Behavioral Health (patient families, visitors, vendors, etc.).
  • Comply with the Hospital's policies and procedures, including Human Resources, Infection Control and Employee Health policies and programs.
  • Project a professional image by wearing appropriate, professional attire.
  • Facilitate / Receive clinical supervision as identified in state and federal regulations.
  • Schedule

    Please note PM shift is 3pm-11 : 30pm

    Week 1 : Mon PM, Tuesday PM, Wed PM, Thursday PM, Saturday 11-7 : 30PM

    Week 2 : Sunday 11- 7 : 30 PM, Tues PM, Wed PM, Thursday PM, Friday PM

    Additional Job Description :

    Education / Training Requirements

  • A Bachelor's degree required. A Master's Degree in a social or behavioral science field preferred.
  • Must meet one (1) of the following qualifications :
  • Have three (3) years of experience in public or private institutional child / adult care for the type of population the center serves and have one year of experience as a supervisor OR satisfactory completion of at least one course for credit in supervisory skill development and personnel management OR have 40 hours of documented in-service training involving supervisory skill development and personnel management.
  • American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
  • Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire / transfer. Annual re-certification is required.
  • CPR certification is required to be completed within (30) days of employment start date.
  • Hold a valid Wisconsin driver's license.
  • Successfully pass the Caregiver Background Check.
  • Drivers License - Cert

    With a career at Rogers, you can look forward to a Total Rewards package of benefits, including :

  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life / disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)
  • Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

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    Residential Shift Supervisor • Oconomowoc, WI, United States

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