Member Service Representative (Full-Time) Kailua

Job Opportunity At Navy Federal Credit Union

Overview : To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts, lending products, and credit / debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities :

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications :

Desired Qualifications :

Hours : Available Monday - Saturday, hours based on business needs.

Location : 25 Kaneohe Bay Drive Suite 220, Kailua, Hawaii 96734. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful : Make our mission your passion.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.