Partner Relationship Manager

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at hopecu.org / .

Title : Partner Relationship Manager

Department : Retail Sales

Reports To : Partner Sales VP

Supervises : N / A

Job Classification : Full-time, Exempt

Job Summary

The Partner Relationship Manager is responsible for identifying, building, and managing partners (Select Employer Groups or SEGs) that align with HOPE's objectives. This role is a sales function, with a primary objective of driving membership growth through developing long-term SEG relationships. A strong Partner Relationship Manager will create value for both their SEG and HOPE by collaborating with other lines of business to cross-sell all of HOPE's products and services to partners. The Partner Relationship Manager will be responsible for maintaining and expanding new and existing partnerships. Their efforts are essential in creating long-term membership growth, retention, and Retail growth and sustainability.

Responsibilities

• Build expertise in HOPE's products and services across all the lines of business
• Identify and evaluate potential strategic partnerships that align with HOPE's goals
• Sell the Hope Affinity Network (HOPE's SEG) to large enterprises, small business, and community organizations that align to HOPE's mission and goals
• Own and manage new and existing HAN relationships, acting as the HOPE point of contact and subject matter expert on the partnership and the organization's needs
• Negotiate terms and agreements with partners and onboard them into the formal HAN program
• Develop membership pipelines through active engagement with new and existing partners (e.g. membership drives, partner-specific products, events)
• Engage with Marketing to develop content and materials to drive membership growth at partners
• Collaborate with other lines of business to maximize the usage of HOPE's products by partners and their members
• Monitor and evaluate the performance and impact of existing partnerships
• Communicate partner feedback to other departments such as Marketing, Product, and other lines of business
• Ensure compliance with contractual obligations
• Demonstrate market leadership as the prominent representative of HOPE in the market, engaging with prospective partners

Competencies / Skills

Qualifications

Work Environment

Physical Demands

Comprehensive Benefits Package

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.