Client Retention & Sales Specialist

Client Success Manager (CSM)

7Figures is a leading marketing agency serving over 700 clients nationwide, with a team of 50+ employees and $10M in annual revenue. Our mission is to help Doctors, Lawyers, & Accounting professionals grow their practices using cutting-edge marketing, advertising, and sales solutions. As we continue to scale, we're looking for a driven, emotionally intelligent, and solutions-oriented Client Success Manager (CSM) to protect our client relationships, uphold retention, and solve high-impact client concerns.

Role Overview

This isn't your average account manager role. You are the firefighter, the fixer, and the face of solutions. You'll be on the front lines of client retention responsible for handling our highest-risk accounts, urgent escalations, and clients who are dissatisfied or threatening to cancel. Your goal is to turn frustration into satisfaction and convert threats into long-term loyalty.

This is a high-stakes, high-reward position for someone who thrives under pressure, communicates exceptionally well, and knows how to "resell" the value of our services during times of doubt.

Responsibilities

Client Firefighting & Retention

• Take ownership of all cancel-threat and escalated client cases the same / next day.
• Maintain a "Save Rate" of 33% or higher for at-risk clients.
• Proactively identify red flags across active accounts and intervene early.
• Handle urgent matters (billing complaints, strategy misalignment, miscommunication) with precision and professionalism.

Client Communication & Re-Selling

Strategy, Insights & Internal Collaboration

Cross-Functional Coordination

Monday Board Management

Oversee the company's client journey board in Monday.com proactively identify and resolve bottlenecks by collaborating closely with Account Managers and communicate directly with the clients.

Qualifications

Compensation & Benefits

Who This Is For

This role is for someone who loves high-stakes conversations, hates losing clients, and thrives in chaos with structure. You're the type who stays calm under pressure, sees objections as opportunities, and genuinely loves helping people win even when they're angry.

The CSM is responsible for proactively engaging with clients to reduce churn, increase lifetime value, and recover at-risk accounts. This role combines a base salary with call-based incentives and high-value commissions on saves, upsells, and resolution wins.

Internal Title : Client Success Manager

Location : Remote (USA preferred)

Compensation (OTE) : $100,000+

Reports to : Vice President of Client Success & COO