Gaming Agent - Pipeline (Encore Boston Harbor)

Description

The Massachusetts Gaming commission seeks to create a pipeline of qualified candidates for potential future opportunities in it's Gaming Agent Division assigned to the Encore Boston Harbor Casino. Under the direction of the Supervising Gaming Agents, the Gaming Agent I reviews the activities of a licensed gaming facility, with a focus on certifying revenue. The individual is responsible for establishing and maintaining professional relationships with the operators and managers of the casinos and maintaining constant communication with Supervisors in their assigned casino. The Gaming Agent I also works closely with federal, state, and local law enforcement agencies. The Gaming Agent I conducts regulatory investigations and prepares complex, detailed reports.

Gaming Agents are assigned a set shift which could be any of the following :

• Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
• Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
• Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
• Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
• Night Shift Gaming Agent | 8pm-6am | Wednesday-Saturday (Sun., Mon., Tues. off)
• Night Shift Gaming Agent | 8pm-6am | Saturday-Tuesday (Wed., Thurs., Fri. off)

Duties may include, but are not limited to, the following :

Assist Supervising Gaming Agents with the recommendation and creation of policies and procedures within the IEB's Gaming Agent unit.

Observe operations and records of the casino property including :

Monitor activities in the count room and cage for the purpose of monitoring revenue and compliance with regulations and applicable laws

Review and audit casino records, including accounting records for the purpose of identifying deficiencies and inconsistencies in casino internal controls

Observe the gaming floor for suspicious activity

Review slot machine activity for inconsistencies in functionality

Track and report on all items reviewed :

Report any instances of noncompliance and participate in IEB investigations into these matters.

Cooperate with officers assigned to the Gaming Enforcement Unit and other members of law enforcement as needed on investigations into and prosecution of criminal activity.

When necessary, provide testimony in hearings or court proceedings.

Listen to concerns and complaints from patrons and members of the public and collaborate with licensees and other gaming officials, and / or law enforcement to resolve those complaints.

Our Benefits :

MA State Retirement Plan (Pension); Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks' Vacation to start, three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.

Qualifications

Excellent listening skills and the ability to receive instruction from multiple supervisors.

Strong organizational skills.

Proficient with Microsoft Office applications including Word, Excel, and PowerPoint

Minimum Experience, Education, and Training :

Salary is commensurate with experience.

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.

The successful candidate will be required to pass an extensive background check that includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug screen, and a review of income tax standing with the MA DOR (Dept. of Revenue) and IRS (Internal Revenue Service).

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Official Title : Gaming Agent I, MGC

Primary Location

: United States-Massachusetts-Everett - One Broadway

Job

: Unclassified

Agency

: Massachusetts Gaming Commission

Schedule

: Full-time

Shift

: Multiple

Job Posting

: Jul 2, 2025, 3 : 39 : 52 PM

Salary

: 57,200.00 - 69,850.00 Biweekly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Boniswa Sundai - 6179798400 Bargaining Unit : 000-Unclassified Potentially Eligible for a Hybrid Work Schedule : No