Teller Floater

SUMMARY

Teller Floaters process transactions in an efficient manner and in accordance with our established teller policies and procedures. Teller Floaters may be moved from branch to branch within their assigned region to provide coverage, as needed.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.

• Offers world-class customer service and greet every customer in a way that makes them feel welcome
• Builds effective rapport with each customer to uncover additional products and services to meet the customer’s needs and to achieve personal sales goals
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA / OFAC / USA Patriot Act / CIP / AML