Operations Court Coordinator (Hybrid)

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.

The schedule for this role is typically Monday-Friday 8 : 00am-5 : 00pm EST (subject to change based upon business needs).

This position supports the management and review of legal documents affecting the Bank. Analyzes documentation related to legal matters such as search and seizure warrants, garnishments, court orders, court summons, and other requests. Ensures that each document is served correctly and in compliance with all applicable laws. Takes account action in accordance with legal requests. Facilitates effective communication, documentation, and compliance with legal requests in order to mitigate risk for the Bank.

Responsibilities

• Review - Reviews legal documentation to determine the nature of the request and the necessary subsequent action. Identifies client account associated with the request. Sources information by retrieving from multiple Bank resources, credit cards, wires, IP addresses, statements, signature cards and other methods of validation.
• Business Support - Takes appropriate administrative steps to comply with legal requests which may involve seizing client assets, placing holds, closing accounts, and other actions. Processes responses, payments, notifications to external parties, and monthly reports. Works closely with clients, law enforcement, attorneys, and courts.
• Documentation - Compiles, evaluates, and maintains legal or court-related documentation. Ensures accurate tracking and reporting of all requests for compliance purposes, including tracking of incoming and outgoing communications. Analyze and give verbal or written explanations of sourced information to law enforcement, agents and attorneys and certifying and mailing to respective requestors.
• Client Service - Communicates and clarifies legal requests to clients. Explains actions taken on client accounts or information as a result of legal requests. Verifies and notifies victims of identity theft.

Qualifications

High School Diploma or GED and 2 years of experience in operations or administrative.

Preferred Area of Experience : Banking or financial services

Preferred Qualifications :

Experience with legal orders including review and analysis of levies and garnishment requests.

Strong attention to detail and time management required.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

https : / / jobs.firstcitizens.com / benefits

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.