Service Desk AnalystGlobal Information Technology • Detroit, MI, US

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Service Desk Analyst

Global Information Technology • Detroit, MI, US

30+ days ago

Job type

Full-time

Job description

Job Description

Job Title: Service Desk Analyst

Job Location: Detroit, MI (Hybrid)

Job Type: Contract

Job Description/ Requirements:

ITIL certification preferred.
Additional Service Center responsibilities duties as required.
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
3+ Years of experience required.

Interested candidates can send their updated resumes at jobs@global-itech.com

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Service Desk Analyst • Detroit, MI, US

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