Improvement & Impact Supervisor

The Customer Experience Improvement and Impact Supervisor is responsible for guiding Customer Experience Training and Quality Specialists to achieve their goals and monitoring training and QA program execution. The Customer Experience Improvement and Impact Supervisor acts as a liaison between specialists supervisors and managers to communicate feedback and company insights implement positive improvements and actively resolve conflict; setting team culture through example. The individual in this role is expected to embody the core Home Chef competencies.

Detailed Responsibilities

Performance appraisals feedback and coaching :

• Guide lead and manage a team of quality and training specialists.
• Invest time in providing professional development opportunities for direct reports.
• Document communications regarding attendance behavior and performance of specialists providing feedback where necessary.
• Assist in design and communication of changes in internal policy and / or our service to the entire customer experience team.
• Conduct quarterly QA score analysis and calibration.
• Utilize metrics and data reporting to drive performance.
• Create and maintain a positive culture among our team.
• Hold Training and QA Specialists accountable to deadlines so that associates are provided with the resources they need to be successful and full team KPIs are always up to date.

Structural Maintenance and Improvements to Training and Quality Assurance Programs

Knowledge base Content Management :

This position requires annual travel.

Qualifications

The requirements listed below are representative of the knowledge skill and / or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

More About Us

Perks and benefits

How We Work Together

We are humble team players.

We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.

We are pragmatic next-level thinkers.

We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.

We take ownership.

We approach ambiguous problems prepared to dive in get curious and learn more. We are results-driven always challenging ourselves to exceed goals.

Be at Home at Home Chef

We all show up authentically at Home Chef. Our team includes individuals with a variety of identities backgrounds and perspectives. You can trust that youll be able to bring your whole self to an inclusive and enjoyable workplace.

We welcome people of all races colors religions national origin or ancestry sex (including sexual identity) age physical or mental disabilities pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged / sealed convictions or any other legally recognized protected basis under federal state or local law.

Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions or to receive other benefits and privileges of employment please contact our People team at .

Home Chef offers the base salary range as posted below with the exact offer depending on factors such as geographic location experience skills and internal equity. While compensation is within the provided range it is not typical for offers to be made at the upper addition to base salary Home Chef provides a comprehensive benefits package including healthcare coverage 401k match and paid time off.

Illinois Pay Range

$68000 - $73000 USD

To view the California Applicant Notice click here

Required Experience :

Manager

Key Skills

Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 68000 - 73000