Student Services Specialist

Hiring Salary Range

Grade

Work Schedule

The standard work schedule will be Monday - Friday 8 : 00am - 5 : 00pm during the Academic Year. May require numerous evenings or weekends.

7 : 00am - 6 : 00pm during the Summer Months

This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position will be based upon the needs of the department.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Job Summary

Provides retention and student support as part of the newly developed Retention and Student Success team. The Success Coach will provide assistance to an undecided and non-credential seeking student caseload and provide support to the Academic Advising Department. This position will help students maximize their academic learning, make informed academic decisions based on life and career goals, and guide students towards successful completion of their chosen academic path. The Success Coach fosters student understanding of college policies and provides support services such as academic coaching and planning that ensures academic success, retention, and persistence.

Essential Functions

60% - Provides academic coaching and planning, career coaching, student involvement and academic engagement while fostering student development through clarification of academic, professional, and personal goals using strategies that contribute to successful academic goal completion. Manages a student caseload and track progress from enrollment to completion. Maintains accurate knowledge of coursework and degree programs while working with students to develop an individualized pathway to reach their academic goals

30% - Compiles data on student services, activities, and academic progress. Develops and maintain accurate, organized, and detailed student records to produce reports that inform retention tactics and strategies paying special attention to program objectives that lead to persistence and graduation

10% - Engages in creative solutions to student retention issues and takes initiatives with team members to implement solutions

Minimum Qualifications

Associate’s Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Two (2) years of experience in student services within a higher education or adult education environment strongly preferred or similar experience in customer service / public relations

2. Strong and demonstrated success in customer service, relationship management or sales consultation

3. Three (3) or more years' experience with customer service via phone, email and in person

4. Experience working with confidential records

5. Experience with computers which could include Microsoft Office, Student Information Systems and / or Google Suite

6. Experience working with a team in the work or class environment as well as autonomously

Special Working Conditions

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving : Travel to campus during interview / selection process will be at candidate’s own expense. Will be required to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs.