Customer Service Clerk I - Part time (Temporary)

Customer Service Representative

The primary focus of this position is to provide exceptional customer service for the customers of Craven County Water Department. Performs a variety of clerical work in the receipt and processing of revenues.

Essential Functions

• Greet and assist customers in person, over the phone, and via email. Provides information to customers in a courteous and professional manner.
• Respond to routine inquiries related to water service, billing, payments, meter readings, service requests, and account status.
• Receives payments over the counter, through the drop box, and the mail; compares checks with invoices to ensure proper payments; prepares and issues receipts; posts payments to proper accounts in computer files; balances cash drawer daily, reconciling receipts with cash on hand and checks received over the counter or by mail with invoices received.
• Processes utility applications for new service and reconnection of service; receives and processes payments; processes work orders for new and existing water service customers; Aides in the billing process by reviewing accuracy of meter readings and calculations to bill Craven County water customers; generates revenue report for billing area.
• Prepares various correspondences to customers or other County residents. Assuming responsibility for correctness of spelling, punctuation, format, and grammar.
• Establishes and maintains various files, filing and retrieving information as requested or otherwise necessary.

Minimum Education and Experience

Graduation from high school, and 1 to 2 years of experience in customer service and clerical work, preferably involving receipt or accounting for money; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities