Associate, Client Service I

Associate Client Service I

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what Life At BNY is all about. Join us and be part of something extraordinary. As a leading wealth manager, BNY Wealth Management is focused on helping successful individuals and their families build, manage and sustain their wealth across generations and market cycles. Through a unique service model focused on five Active Wealth practices - Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies - they help clients in the U.S. and abroad achieve stronger after-tax performance to help maintain their wealth over generations. We're seeking a future team member for the role of Associate Client Service I to join our Wealth Management team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways :

• Work with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY
• Support clients in addressing operational and technical questions or issues and ensure requests are executed
• Apply problem-solving skills based on precedence and experience
• Use communication skills to deliver high quality service to a specialized client base
• Provide clients information related to BNY products and services representing a limited number of lines of business and geographies and direct them to the appropriate resources, as needed
• Leverage a general understanding of broader BNY services and offerings
• Monitor client inquiries and escalate non-routine or complex issues to the appropriate team member, as needed
• Track information related to general client issues and needs to support business development efforts
• Participate in internal activities and initiatives designed to improve the client experience

To be successful in this role, we're seeking the following :

At BNY, our culture speaks for itself, check out the latest BNY news at : BNY Newsroom BNY LinkedIn Here's a few of our recent awards : America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards : BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.