Director Customer Service Operations

Job Title : Customer Service Director

Location : Orlando, FL (32809)

Department : After-Sales / Service

Employment Type : Full-Time

Reports To : General Sales Manager

Salary Range : $180,000–$220,000 base + bonus

About the Role

We are seeking an experienced, business-minded Customer Service Director to lead, strengthen, and grow our after-sales and customer support operations. The ideal candidate is strategic, execution-focused, and experienced in the all-terrain vehicle, motorcycle, golf cart, and low-speed vehicle industries

This role requires strong leadership capabilities, commercial acumen, and a passion for transforming customer service and after-sales functions into a profitable, customer-centered business unit.

Key Responsibilities

• Lead and manage customer service, parts, and technical support teams.
• Develop and implement strategies to enhance profitability and operational efficiency.
• Ensure high levels of customer satisfaction and service performance.
• Build and maintain strong relationships with dealers and customers.
• Establish, monitor, and optimize KPIs for service operations and parts revenue.
• Identify new business opportunities such as extended service programs and training initiatives.
• Oversee budgets, forecasts, and cost control for the department.
• Recruit, train, and develop a high-performing customer service and after-sales team.
• Collaborate cross-functionally with sales, marketing, logistics, manufacturing, and procurement teams.

Job Requirements

Additional Information