Customer Service Representative

Customer Service Representative

This is a customer service position that requires candidates to be available to work from the office and work from home. Responsible for face to face contact with customers. Performs customer service activities by providing assistance, guidance, and instruction for forms. Assist with managing a team inbox that receives inquiries from internal and external customers within the department. Exercises discretion to interpret and apply customer service operations. Take in person and virtual appointments through a team shared inbox and assist managing a shared calendar. Hybrid Role - 3 days in office, 2 days remote.

Required Skills : customer service, tax law related knowledge

Preferred Skills : bilingual, adaptable to business software, experience in Google Suite / Microsoft office

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.