Bilingual Leasing Consultant (ENG&ESP)
Location : Remote (Aligned to PST hours)
Compensation : $1400 $1700 USD / month
(The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Industry : Property Management
Schedule : TBD likely Wednesday Sunday 11 : 00am 7 : 00pm PST
About the Company
We are a leading property management organization dedicated to delivering exceptional residential experiences. We manage a diverse portfolio of apartment communities focusing on high-quality service strong resident relationships and operational excellence. Our team supports residents and prospects across multiple U.S. markets and time zones.
Role Overview
We are seeking a bilingual EnglishSpanish Leasing Consultant who is personable organized and customer-focused. This role requires someone who enjoys helping prospective residents thrives on delivering a high level of service and communicates clearly across both languages. You will be the primary point of contact for inquiries leasing conversations scheduling follow-ups and guiding applicants through the rental process.
You will work remotely but function as a seamless extension of our on-site leasing team maintaining professionalism accuracy and hospitality in every interaction.
Key Responsibilities
- Respond to inquiries from prospective residents via phone email text and chat in both English and Spanish
- Provide detailed information about property features availability pricing and leasing terms
- Conduct virtual tours or assist in scheduling in-person tours with on-site teams
- Manage leads track communications and keep CRM / PM systems updated
- Assist applicants with the rental application process documentation and follow-ups
- Maintain an organized pipeline of prospects and execute timely follow-through
- Support resident communication when needed (renewals general questions service escalations)
- Collaborate daily with property managers maintenance and other internal teams
Required Hard Skills
Bilingual English & Spanish (professional fluency in both required)Strong communication skills written verbal and customer-facingExperience in residential leasing hospitality customer service or call center supportAbility to manage CRM / Property Management systems ( Yardi is a plus)Competent with Microsoft Office and structured follow-up workflowsComfortable working in U.S. time zones and PST-aligned schedulesSoft Skills
Personable warm and service-drivenStrong follow-up discipline and attention to detailAbility to stay organized while handling multiple prospectsFast learner with a proactive mindsetCalm solution-oriented communicatorAbility to be self-directed and disciplined. Report on daily activity to supervisor.About the Ideal Candidate
The ideal candidate is someone who :
Speaks and writes both Spanish and English with full professional clarityHas experience supporting U.S. clientele or property managementEnjoys helping prospects navigate decisionsIs comfortable with a predictable service-oriented weekly scheduleThrives in a structured remote environmentIs reliable punctual and consistent in communicationWhy This Role Matters
The Leasing Consultant is often the very first interaction a prospective resident has with our communities. The quality of communication speed of response and professionalism directly influences occupancy rates resident satisfaction and long-term retention. This role is central to maintaining the companys reputation for exceptional service.
Salary Recommendation Rationale (LATAM)
A competitive range of $1400 $1700 USD / month is recommended due to :
Bilingual EnglishSpanish requirement which reduces the talent pool and increases market valueResidential leasing experience PST schedule which significantly narrows availabilityCustomer-facing role with sales administrative hybrid responsibilitiesLATAM market competitiveness : top bilingual leasing / CS reps earn $1200$1600 in Mexico Colombia and Central AmericaHigh demand skill set : candidates with U.S. property management experience are not abundant and only around 1520% of bilingual LATAM candidates have exposure to PM tools such as Yardi AppFolio Rent Manager or BuildiumWeekend schedule premium (WedSun)Supply scarcity is increasing as more U.S. companies hire bilingual LATAM leasing / admin support especially those willing to cover PSTThis range will attract strong bilingual leasing consultants with solid customer service instincts strong communication skills and the ability to work consistently on PST hours.
Required Experience :
Contract
Key Skills
Corel Draw,ABAP,Firewall,Independent School,Banking Sales,Biotech
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 1200 - 1600