General Manager

JOB TITLE : LC General Manager

CLASSIFICATION : Exempt

SUPERVISOR : Coach

MANAGERIALLY RESPONSIBLE FOR : Assistant Managers, Shift Leads, Team Members

POSITION OVERVIEW (ROLE) :

The General Manager (GM) is responsible and accountable for all restaurant activities and assumes responsibility for all aspects of the day-to-day operation that includes, but is not limited to, maintaining the highest service standard, leadership of the restaurant team, team development, upholding policies and procedures, and financial results. The General Manager ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

ESSENTIAL JOB FUNCTIONS : (JTA)

1. Owns Restaurant Operations

• Delivers Vibe culture, service model & core values
• Protect the brand
• Owns guest satisfaction and KPI scorecard
• Owns HR & safety and security of the restaurant
• Owns facilities management
• Accountable for restaurant cash handling
• Owns restaurant sense of urgency and speed of service
• Owns restaurant organization, cleanliness and sanitation

2. Owns Staffing & Development

3. Owns / Delivers Financial Performance

ACCOUNTABILITIES :

RESPONSIBILITIES :

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the Coach or Upper Management, responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS / REQUIREMENTS :

JOB SPECIFICATIONS :

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, fax machines, copiers and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, weekends and / or holidays.

DISCLAIMER :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.