DMV Information Specialist (Multiple Positions)

DMV Information Specialist (Multiple Positions)

Administrative Specialist 1 DMV Information Specialist (Multiple Positions) Oregon Department of Transportation Driver & Motor Vehicle (DMV) Services Division Customer Services Group Customer Assistance Section Salem

This position is open for recruitment and fully funded following the 2025 Special Legislative Session.

The role :

We are recruiting to fill multiple positions! Join our team as an information specialist, you will provide high-quality customer support over the phone, by email and written correspondence, to guide individuals through DMV processes, from title and registration issues to driver licensing and reinstatements, and everything in-between. You will act as a resource for both customers and field offices, addressing a range of driver and vehicle issues, as well as contributing to procedural improvements. If you are passionate about helping people navigate complex processes, enjoy problem-solving and thrive in a fast-paced environment, this position offers a unique opportunity to make a direct impact. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

A day in the life :

• Work is performed in a call center environment with high volume calls routed through and distributed by an automatic call system.
• Explain, summarize and apply laws, rules, policies, procedures, regulations and programs to ensure customers understand compliance requirements.
• Order and assemble for mailing informational pamphlets, forms and literature to aid in understanding agency programs and procedures.
• Ask questions and clarify issues to identify appropriate actions needed.
• Research, order, receive, review and analyze documents for situations requiring further or ongoing investigation and / or action.
• Formulate fact-based conclusions to identify appropriate course of action and inform customer of required processes or options to gain compliance.
• Review documents for accuracy and completeness, comparing data and updating as needed.
• Consult with subject matter experts and / or specialized references to aid in answering or solving inquiries.
• Communicate daily with customers, including with those who may be upset at times.
• Work schedule is normally 8 a.m. to 5 p.m. but may occasionally require working extended hours. Hybrid work options available after trial service is completed pending approval.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov .

What's in it for you :

Minimum qualifications :

What we'd like to see :

How to apply :

Complete the following required steps :

Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM / YYYY) for each employer.

Need help?

Additional information :

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO / AA / ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.