Service Support Engineer

Job Title

Service Support Engineer

Job Description

As a subsidiary of Toyota Industries (TICO) Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande is a global market leader in material handling system manufacture design installation and service. Vanderlande systems employ the latest in robotic mechanical and software technology. Vanderlandes customers are household names in e-commerce package delivery and air transportation.

As part of the Parcel Services team it is your responsibility to work collaboratively with the Sales Managers and customers to identify and analyze any Revision Modification and Retrofit (RMR) needs. The Services Support Engineer will provide technical and project support for parcel automation customers including UPS FedEx and DHL.

This role is responsible for leading customer inquiries troubleshooting system issues and executing small retrofit or modification projects involving both PLC controls and electro-mechanical systems. The ideal candidate is a hands-on engineer with strong PLC knowledge and a service-oriented mindset capable of managing technical tasks while maintaining excellent customer communication.

Responsibilities :

• Serve as primary technical point of contact for assigned parcel customers ensuring timely response and resolution to service inquiries.
• Lead Service Order retrofit or modification projects from concept to completion including scope definition design coordination and on-site implementation.
• Troubleshoot and resolve controls and mechanical system issues on installed MHS systems.
• Develop and implement PLC program modifications using Allen-Bradley or Siemens platforms.
• Coordinate with internal engineering parts and field service teams to ensure successful project execution.
• Support layout and system design activities for retrofit solutions and capacity enhancements.
• Provide technical documentation reports and updates to customers and internal stakeholders.
• Ensure all work is performed in compliance with company safety quality and performance standards.
• Support continuous improvement initiatives within the Parcel Services Organization.

Qualifications and Skills :

Preferred Qualifications :

Physical Requirements :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1