Appl Admin IT, Sr - Epic Cadence, Referrals, Prelude

About this position

The Application Administrator, Senior, is an application design and configuration expert for vendor-purchased and NMHC developed applications. Acts as liaison with designated department business owners and super users, application vendors, educators, and support staff regarding application upgrades, requests, and optimization. The Application Administrator, Senior, will often be experienced in multiple areas of expertise, being cross trained on related applications. Application focus areas include patient access, revenue cycle, clinical, ancillary department and / or administrative or corporate applications. This position will function as an application team member, often acting as a resource and mentor for other team members as well as across other IT Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management.
• Analyzes customer support issues to identify application and system problems and determines solutions in a timely and accurate manner. Collaborates with other IT staff to coordinate interdependent team activiities.
• Accurately and efficiently works to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support.
• Performs basic project planning and management for optimization and small projects as needed.
• Provides proactive lifecycle management of IT application services. Facilitates existing, and assists in development of future, IT services provided by the team.
• Understands workflows with the objective to provide application and Reporting Workbench reports to meet business owner needs. Works with Measurement & Reporting staff to align workflows for Clarity reports.
• Participates in downtime, communication and recovery processes for application environments.
• Serves as a senior level resource and mentor to other IT staff to promote knowledge sharing and professional growth. Models North Memorial desired behaviors and culture.
• As Access Control Administrator for assigned applications, grants, revokes or changes computer access as requested and approved per North Memorial policies and procedures. Participates in guiding information requests and processes as needed for audit and access reporting.
• Provides contract rate analysis and impacts in response to departmental requests.
• Assists Financial Analysts with issues related to contracting and reimbursement.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where it is deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and / or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Requirements

Education

and healthcare IT experience.

Experience

Licensure / Certification

Certification in Epic Cadence and Referral modules preferred. Additional certification in Epic Prelude a plus but not required.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group : Non Contract

Hours per two week pay period : 80

Shift : Days 8 hours

Weekend Requirement : None

Call Requirement : On / Off Premise Call

Remote or On-site :  Hybrid Remote

FLSA Status : Exempt

Benefit Eligibility : Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range :  N24 ($ - $, based on experience

Shift Differential : Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible : {bOther7} {GenericListType_stipercent}