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Customer Service Representative
Customer Service RepresentativeObjectwin Technology Inc. • West Monroe, Louisiana, United States
Customer Service Representative

Customer Service Representative

Objectwin Technology Inc. • West Monroe, Louisiana, United States
30+ days ago
Job type
  • Temporary
  • Quick Apply
Job description

Job Title : Customer Service Representative III

Location : 2901 Cypress St, West Monroe, LA 71291 (Onsite)

Duration : 12 Months Contract on W2.

Job Schedule : 5 to 8 Hours a Day

Pay : $14 Hourly

Job Description : Role :

  • Interacts with customers; gives information in response to inquiries about accounts, products, and services.

Typical Functions :

  • Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
  • Answers customers' questions regarding product or service and operation or maintenance.
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
  • Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and / or experience to acquire job know-how.
  • For Financial Representative, see Customer Service Representative Financial.
  • Talks with customers by phone or in person to ensure the best service possible.
  • Interviews customers to obtain information and explain available services.
  • Investigates and corrects errors, following customer and company records.
  • Adjusts complaints concerning billing or services rendered.
  • Refers complaints of product or service failure to appropriate departments for investigation.
  • Coordinates customers' service needs with other departments as required to ensure customer service.
  • May solicit sale of new or additional services or products.
  • May obtain credit records from credit reporting agency.
  • May visit customers' premises to obtain order or resolve customer problems.
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    Customer Service Representative • West Monroe, Louisiana, United States

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