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Front Office Manager-Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA
Front Office Manager-Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PABlue Sky Hospitality Solutions • Philadelphia, PA, US
Front Office Manager-Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA

Front Office Manager-Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA

Blue Sky Hospitality Solutions • Philadelphia, PA, US
30+ days ago
Job type
  • Full-time
Job description

Front Office Manager

Location : Warwick Rittenhouse Square, A Marriott Bonvoy Hotel Philadelphia, PA

Position Summary

The Front Office Manager oversees the daily operations of the front desk, guest services, and bell / valet functions to ensure a seamless and welcoming guest experience. This role requires strong leadership, operational excellence, and a guest-first mindset aligned with Marriott Bonvoy service standards. The Front Office Manager partners with hotel leadership to drive guest satisfaction, employee engagement, and financial performance.

Guest Service & Operations

  • Oversee front desk, bell / valet, and guest services operations to ensure smooth check-in / check-out and service delivery.
  • Resolve guest concerns and complaints promptly and professionally, ensuring service recovery that aligns with Marriott Bonvoy standards.
  • Monitor guest satisfaction scores and implement initiatives to improve the guest experience.
  • Ensure all associates deliver a consistent, warm, and professional guest interaction in line with brand values.

Leadership & Team Development

  • Recruit, train, schedule, and supervise front office associates.
  • Provide ongoing coaching and performance feedback to build a motivated, service-oriented team.
  • Foster a culture of teamwork, accountability, and empowerment.
  • Conduct daily stand-up meetings to communicate priorities, arrivals, VIPs, and group needs.

    • Financial & Administrative

  • Manage departmental budgets, payroll, and labor productivity in line with hotel financial goals.
  • Monitor room revenue, upselling initiatives, and front office sales opportunities.
  • Ensure accurate cash handling, credit procedures, and compliance with all financial controls.
  • Review daily reports, occupancy forecasts, and collaborate with Revenue Management and Sales to maximize performance.

    • Compliance & Standards

  • Maintain compliance with Marriott brand standards, company policies, and local / state regulations.
  • Ensure adherence to safety, security, and emergency procedures.
  • Maintain clean, organized, and welcoming front-of-house areas.

    • Qualifications

  • Bachelor's degree in Hospitality Management or related field preferred.
  • 35 years of progressive front office or guest services leadership experience, preferably within Marriott or other full-service / luxury hotel brands.
  • Proven ability to lead teams in a fast-paced, guest-centric environment.
  • Strong problem-solving, communication, and interpersonal skills.
  • Knowledge of Marriott systems (FOSSE, MARSHA, Opera, Lightspeed, etc.) preferred.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.

    • Physical Requirements

  • Ability to stand for extended periods.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 25 lbs.
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    Front Office • Philadelphia, PA, US

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