(ORD) Supervisor, Passenger Assistance (L7)United Ground Express • Chicago, IL, US
(ORD) Supervisor, Passenger Assistance (L7)
United Ground Express • Chicago, IL, US
30+ days ago
Job type
- Full-time
- Part-time
Job descriptionEnsure compliance with safety requirements, including security checkpoint Establishing shift assignments for both full-time and part-time employees Set a positive example for the station team members to ensure excellent customer service Maintain a positive work environment, strong employee relations and collaborative relationships Solicit customer feedback to understand customer needs and opportunities to improve their travel experience Demonstrate a calm demeanor during periods of high volume or irregular operations Provide coaching and direction to the station team to achieve or exceed performance and quality standards Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service Ensure all agents are properly trained and understand their assigned duties Ensure any injuries, incidents, accidents, and / or customer service issues are properly documented and processed Comply with all safety, security, and customer service quality standards and procedures Perform other duties as assigned Minimum of a high school diploma, GED or equivalent Ability to understand and communicate verbal and written instructions in English Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation Must possess strong verbal and written communication skills Intermediate experience with MS Office Applications Must be 18 years of age or older Must be legally authorized to work in the United States Must pass pre-employment screenings Must meet necessary requirements to obtain a security sensitive identification badge. Must complete all training and maintain certification through employment Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid) Strong communication and interpersonal skills Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions Organizational and planning skills Strong leadership skills with the ability to motivate and coach others Must be able to handle multiple situations simultaneously. Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance Must be familiar with all FAA / TSA / Airline / Company regulations Previous airport and / or customer service experience preferred Previous radio / phone dispatch experience preferred Previous supervisory experience preferred Flight privileges : Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network. Discount Program : 20% off for flight tickets with United Airlines Vacation, Sick Time, and Floating Holidays Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance Flexible Spending Accounts, Long Term Disability, 401(k) Paid Training Paid parking or transportation assistance Participation in the UGE annual incentive plan Ability to communicate and interact with others in the English language, both oral and written. Ability to operate a computer to enter and retrieve data Ability to lift up to 70lbs on a consistent basis Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
Job Title : Supervisor, Passenger Assistance
The Supervisor, Passenger Assistance, is responsible for supporting the Passenger Assistance team and delivering UGE's flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including :
- Wheelchair Services
- Baggage Assistance
- Security duties as assigned
- Queue line assistance
- Other Duties as assigned
How you will make an impact :
What you will bring :
Required Experience, Qualifications & Skills :
Preferred Experience, Qualifications & Skills :
Total Rewards :
ADA Specifications :
UGE is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled / LGBT
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
Chicago O'Hare International Airport
Create a job alert for this search
Supervisor • Chicago, IL, US
Related jobs
Travel Speech Language Pathologist.Fusion Medical Staffing is seeking a skilled Speech Language Pathologist for a 13-week travel assignment in Zion, Illinois.
As a member of our team, you'll have th...Show more
AlliedTravelCareers is working with Titan Medical Group to find a qualified Speech Language Pathologist (SLP) in Zion, Illinois, 62549!.
Travel - Speech Language Pathologist.Titan Medical is looking...Show more
Processing Supervisor - 1st Shift (1976).SH - CBC - South Holland, IL 60473.Carl Buddig and Company, a respected name in the meat manufacturing industry, boasts a legacy of over 80 years.Founded as...Show more
Limited Positions - Now hiring for the 2025–2026 school year.We're hiring now! Zen Educate is looking for Para Educators.
You'll grow your skills, gain meaningful experience, and work ...Show more
Attention all Dental Assistants, we are calling on you to partner with us to complete dental exams, treatment, and X-rays to our Military Service members.
We will primarily work weekends, with some ...Show more
Crowds gather at urbanbelly for a taste of Chef Bill Kim’s original and playful take on dumplings, rice and noodle bowls with an emphasis on bold flavors and local ingredients.Don't be surpri...Show more
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.A Food & Beverage Operations Supervisor is responsible for the day-to-day ope...Show more
Gold Seal of Approval® for Post-Acute Care and Accreditation for Nursing Care from The Joint Commission, the nation's most respected healthcare accrediting authority.
Our facility offers specialized...Show more
Check out these higher-salaried federal law enforcement opportunities with the U.Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premi...Show more
Rang Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Zion, Illinois.Job Description & Requirements.
ICU RN for Stem Cell Transplant and Car-T patient un...Show more
Atlas Medstaff is currently seeking candidates in the Speech / Language Pathologist (Speech / Language Pathologist) profession for a 13 week contract in the Zion, Illinois area.Atlas Medstaff is a prem...Show more
AlliedTravelNetwork is working with Titan Medical Group to find a qualified Speech Language Pathologist (SLP) in Zion, Illinois, 62549!.
Travel - Speech Language Pathologist.Titan Medical is looking...Show more
Travel - Speech Language Pathologist.Titan Medical is looking for travelers to fill a Travel Speech Language Pathologist position for a 13 week assignment in Zion, IL! Call Titan for additional det...Show more
Travel Rehab : Speech Language Pathology Zion, IL.Shift Details : 8H Days (8 : 00 AM-4 : 30 PM).Length : 13 WEEKS 13 weeks.
Apply for specific facility details.Show more
Boka Restaurant Group’s premier catering division,.BOH management team, in an hourly.Health, Dental, and Voluntary Benefits Package (available after 90 days),.
Boka Restaurant Group is a James...Show more
LRS Healthcare - Allied is seeking an experienced MRI Tech for an exciting Travel Allied job in Zion, IL.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2302 / Week.Ready to start your nex...Show more
MedPro Healthcare Allied Staffing is seeking a travel Speech Language Pathologist for a travel job in Zion, Illinois.Job Description & Requirements.
Joint Commission-certified staffing agency, is se...Show more
Host Healthcare is seeking a travel Speech Language Pathologist for a travel job in Zion, Illinois.Job Description & Requirements.
Host Healthcare Job ID #a1fVJ000007BNTVYA4.Pay package is based on ...Show more
Travel Speech Language Pathologist (SLP) - $2,109 to $2,541 per week in Zion, IL
Fusion Medical Staffing • Zion, IL, US
Full-time
Last updated: 12 days ago • Promoted
Travel Speech Language Pathologist (SLP) in Zion, IL
AlliedTravelCareers • Zion, IL, US
Full-time
Last updated: 30+ days ago • Promoted
Processing Supervisor - 1st Shift (1976)
Carl Buddig & Company • South Holland, IL, US
Full-time
Last updated: 2 days ago • Promoted
Instructional Assistant - Immediate Start
ZenEducate • Highland Park, IL, US
Full-time
Last updated: 1 day ago • Promoted
DENTAL ASSISTANT
DOCS Health • Highland Park, IL, United States
Full-time
Last updated: 20 days ago • Promoted
Shift Supervisor
Urbanbelly Wicker Park • Chicago, IL, US
Part-time
Last updated: 14 days ago • Promoted
Food & Beverage Operations Supervisor
Six Flags Great America & Hurricane Harbor • Northbrook, Illinois, US
Full-time
Last updated: 6 hours ago • Promoted • New!
Director of Respiratory Care Services
Legacy Health Care • Zion, IL, United States
Full-time
Last updated: 4 days ago • Promoted
Border Patrol Agent - Experienced (GL9 / GS11)
U.S. Customs and Border Protection • Country Club Hills, Illinois, US
Full-time +1
Last updated: 30+ days ago • Promoted
Travel Nurse RN - ICU - Intensive Care Unit - $2,673 per week
Rang Healthcare • Zion, IL, United States
Permanent
Last updated: 7 days ago • Promoted
Travel Speech Language Pathologist (SLP) - $2,570 per week in Zion, IL
Atlas MedStaff • Zion, IL, US
Full-time
Last updated: 9 days ago • Promoted
Travel Speech Language Pathologist (SLP) in Zion, IL
AlliedTravelNetwork • Zion, IL, US
Full-time
Last updated: 21 days ago • Promoted
Travel Speech Language Pathologist (SLP) in Zion, IL
Titan Medical Group • Zion, IL, US
Full-time
Last updated: 21 days ago • Promoted
Travel Speech Language Pathologist (SLP) - $1,472 per week in Zion, IL
Triage Staffing LLC • Zion, IL, US
Full-time
Last updated: 21 days ago • Promoted
Culinary Supervisor
Boka Catering Group - Chicago • Chicago, IL, US
Part-time
Last updated: 30+ days ago • Promoted
Travel MRI Tech - $2302 / Week
LRS Healthcare - Allied • Zion, IL, US
Full-time
Last updated: 3 days ago • Promoted
Travel Speech-Language Pathologist, Inpatient Rehab (Head & Neck Oncology) - $2,924 per week
MedPro Healthcare Allied Staffing • Zion, IL, United States
Full-time
Last updated: 22 days ago • Promoted
Travel Speech Language Pathologist - $1,631 per week
Host Healthcare • Zion, IL, United States
Full-time
Last updated: 16 days ago • Promoted