At Saucy! by KFC, we’re rewriting the fast-casual playbook with bold flavors, boundary-pushing service, and flawless execution. As we scale rapidly, we need powerhouse leaders to bring that Saucy magic to life in every market.
The Market Coach is a field-focused, multi-unit leader responsible for building top-performing restaurant teams, championing operational excellence, and fueling guest-obsessed experiences. You’ll directly support Area Coaches and Saucy! Experience Directors (RGMs), hold teams accountable to performance targets, and drive initiatives that set the bar across service, culture, and profitability. This is a high-impact, high-energy role built for bold leaders who thrive on results and rally others to win.
YOUR DAY TO DAY : Drive Performance
- Oversee a portfolio of Saucy! restaurants, ensuring each location meets or exceeds performance goals in sales, labor, controllables, and guest satisfaction.
- Coach Saucy! Area Coaches and Experience Directors (RGMs) to lead highly engaged teams with a shared focus on winning every day.
- Analyze performance metrics and P&Ls to identify gaps, guide corrective actions, and optimize results.
- Lead regular business reviews and field visits to ensure every restaurant operates on-brand and on-point.
Fuel Operational Excellence
Partner with cross-functional teams on New Store Openings, product launches, and promotional rollouts.Ensure flawless execution of operational systems, food safety standards, and team training expectations.Identify and scale best practices that elevate the guest experience and operational readiness.Monitor brand compliance through audits and walkthroughs, creating action plans for any gaps.Lead, Develop & Inspire
Build a people-first culture rooted in accountability, recognition, and continuous development.Attract, hire, and retain high-potential leaders by driving a strong talent bench across your market.Champion culture, DE&I, and employee engagement by being visible, approachable, and authentic in the field.Serve as a coach and mentor, empowering RGMs to grow, lead boldly, and deliver outstanding results.YOUR TEAM COUNTERPARTS :
You’ll collaborate with leaders across Field Operations, Training, HR, Marketing, and Finance.
In this role, you will directly lead a team of Area Coaches and Saucy! Experience Directors (RGMs) and indirectly influence the full restaurant team.
What You Bring to the Table
Education :
Bachelor’s degree preferred or equivalent operational experienceExperience :
years in restaurant operations with multi-unit leadershipStrong experience in coaching, P&L ownership, and team developmentSkills That Set You Apart :
Strategic mindset with a bias for action and resultsProven ability to coach and uplift teams through hands-on leadershipExceptional communicator with ability to influence and align cross-functional teamsP&L master with operational rigor and a relentless focus on improvementTech-savvy and highly organized in a field-based, fast-growth environmentMindset That Fuels Success :
High-energy motivator who leads with vision, empathy, and clarityObsessed with operational excellence and guest satisfactionEmbraces change and thrives in high-growth, ambiguous environmentsThinks big, acts fast, and rallies others to deliver resultsWHAT’S IN IT FOR YOU
Work-hard, play-hard : Saucy! by KFC is proud to offer industry-leading benefits to our talent… Hybrid work schedule and year-round flex day Friday (Note : Hybrid Onsite / Field expectations will be discussed during the kickoff meeting with your Saucy! HRBP). Up to weeks of vacation per year plus holidays and time off for volunteering.Competitive Salary + Bonus EligibilityK with % MatchComprehensive Medical, Dental & Vision BenefitsCareer Growth & Leadership DevelopmentDiscounts on vehicles, phones, gym memberships, and more!FREE MEALS Every Shift!