Salon Coordinator - Part Time - SouthPark Mall

Salon Retail Coordinator

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt. Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

Position Description :

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales and Service Responsibilities :

• Suggesting retail products to all clients, upselling / suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do's are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone / Reception Responsibilities :

Salon and Personal Presentation Responsibilities :

Education and Experience :

Physical : Ability to use computer keyboard, standard telephone and other related business equipment. Ability to work with chemicals and chemical compounds. Ability to stand for up to 8-hour shifts. Ability to lift up to 25 pounds.