Launch Operations Leader

About Wonder

Everything’s on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one : they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About the role

As a Launch Operations Leader, you’ll be the leader responsible for orchestrating end-to-end training and operational readiness during new store openings. You will oversee Launch Operations Training Specialists, guiding their execution of training programs while ensuring new teams are fully prepared to operate to Wonder’s standards. In this role, you’ll manage pre-opening training, oversee launch execution, and provide post-opening coaching and performance analysis until successful transition to normalized operations. Success requires both hands-on leadership in the field and strategic thinking to anticipate challenges, develop solutions, and strengthen launch operations at scale.

This is a salaried role requiring extensive travel within your assigned region and occasional cross-region support.

Responsibilities :

Pre-Opening : Training & Readiness

• Lead intensive, hands-on training programs for new hourly and salaried team members in the weeks leading up to store openings.
• Oversee Launch Operations Training Specialists in executing training across recipe execution, kitchen operations, customer service, and food safety standards.
• Oversee interviewing, selection, and staffing processes, ensuring adequate coverage and alignment to business needs.
• Develop managers and crew in problem-solving, efficiency, and Wonder’s operational excellence model.
• Conduct mock service scenarios and readiness assessments to ensure full preparedness for launch.

Launch & Post-Opening Execution

Post-Opening Support & Continuous Improvement

Qualifications

Requirements

Role Details

Benefits

Note : Some of our benefits vary by state and depend on the number of hours you work.

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits :

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here . We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.