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IT Support Technician - Level II
IT Support Technician - Level IIRising Ground, Inc. • New York, NY, US
IT Support Technician - Level II

IT Support Technician - Level II

Rising Ground, Inc. • New York, NY, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary : As part of the Help Desk Team, the IT Support Technician Level II will provide exceptional customer service by supporting staff with assistance related to computer systems, hardware, and software by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely manner.

Job Responsibilities

  • Seeking level II support technician with exceptional customer service skills
  • manage
  • Set up and maintain new and existing equipment including computers / monitors / telephones / printers, scanners, time clocks, etc.
  • Creating tickets and documenting resolutions

Creating requests into our ticketing system

  • Create clear and concise instructions on troubleshooting of issues
  • Troubleshooting, diagnosing resolving issues with hardware, software, and computers
  • Travel between HUB locations within the four boroughs and throughout satellites sites to support staff
  • Transport equipment between sites
  • Supporting the IT department with an array of tasks.
  • Other related tasks that may be assigned.

    • Qualifications

  • Associates Degree in Computer Science
  • At least 5 Years Experience in IT
  • Customer Service experience
  • Strong knowledge of computer hardware / software (including Windows 10 / 11, Office 365) required
  • Valid NY State Driver’s License
  • Strong oral and written communication skills

    • Supervisory Responsibility

    Yes / No

    Work Environment : Normal

    Position Type / Expected Hours of Work : 35 Hours

    Travel (if required) : Travel between HUB and satellite locations

    Physical Requirements : Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers / phones / fax / printer / copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Rising Ground.

    Other Duties :

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

    It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all

    employees and applicants for employment without unlawful discrimination as to an individual’s

    perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender

    identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or

    veteran status in all employment decisions, including but not limited to recruitment, hiring,

    compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer,

    layoff and termination and all other terms and conditions of employment.

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    It Support Technician • New York, NY, US