Client Facing-Engineer II

Brookhaven National Laboratory is committed to employee success and we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Review more information at BNL Benefits Program

We are seeking a highly skilled and communicative Client-Facing Engineer to serve as the technical bridge between the Data Science and Systems Integration Division and other groups responsible for state-of-the-art scientific instrumentation. This role involves understanding stakeholder needs leading small teams to deliver tailored technical solutions and ensuring the successful deployment and continued stewardship of the technology stack in support of the facilitys mission. The ideal candidate combines strong engineering expertise excellent interpersonal organizational and problem-solving skills and will adopt a pragmatic and agile approach.

Key Responsibilities :

• Collaborate with stakeholders and technical teams to deliver customized maintainable solutions.
• Maintain detailed documentation of stakeholder requirements solutions and project milestones and work with others to ensure timely delivery of projects.
• Act as a facilitator to translate stakeholder requirements into technical specifications and actionable plans.
• Provide support during implementation testing and troubleshooting.
• Facilitate demonstrations training sessions and technical workshops.
• Gather stakeholder feedback and relay insights to internal teams for continuous improvement.
• Ensure stakeholder satisfaction by proactively addressing technical concerns and questions.
• Utilize agile project management techniques for delivery of projects and mentor engineers in software project management.

Qualifications :

Preferred :

Brookhaven National Laboratory is committed to providing fair equitable and competitive compensation. This is a multi-level role and the full salary range for this position is $106650.00 - $182000.00 / year. You will be placed at the level and salary commensurate with your experience. Salary offers will be commensurate with the final candidates qualification education and experience and considered with the internal peer group.

Brookhaven National Laboratory requires all non-badged personnel including visitors to produce a REAL-ID or REAL-ID compliant documentation to access Brookhaven National Laboratory view more information at This is due to nationwide identification requirements for federal site access as required by the federal REAL ID Act . Those not in possession of a REAL ID-compliant document will not be permitted to access the site which includes access to the Laboratory for interviews .

About Us

Brookhaven National Laboratory () delivers discovery science and transformative technology to power and secure the nations future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries 37 R&D 100 Awards and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energys (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country learn more at BNL Opportunities for Veterans at Brookhaven National Laboratory.

Equal Opportunity / Affirmative Action Employer

Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin age status as a veteran disability or any other federal state or local protected class. BSA takes affirmative action in support of its policy and to advance in employment individuals who are minorities women protected veterans and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BSA employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at :

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 106650 - 182000