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Technical Support Representative Charlotte

Technical Support Representative Charlotte

iQorNorth Carolina, United States of America
30+ days ago
Job type
  • Full-time
Job description

We are seeking Technical Support Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

Benefits

  • Medical, Dental, Vision (Eligible after 30 days)
  • Tuition Reimbursement
  • Paid Time Off (After 90 days)
  • Referral Incentive Program
  • Premium discount offerings (movie tickets, amusement parks, gyms, etc.)
  • Performance Bonus

Responsibilities

  • Answer inbound calls and greet customers with energy and enthusiasm
  • Provide excellent technical support and customer service
  • Collaborate as part of a team to accomplish individual and team results
  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meets department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues
  • Demonstrated expertise in knowledge of policies and procedures related to client policies
  • Utilizing software, databases, scripts, and tools appropriately.

    • Requirements

  • 1 year or more of technical support experience
  • Excellent computer skills, knowledge of basic applications
  • Ability to navigate multiple computer windows and multitask efficiently
  • High school diploma, GED
  • Attendance is key to success and necessary to meet objectives
  • Clear a criminal background check

    • We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

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    Technical Support Representative • North Carolina, United States of America