Overview
At Houston Methodist the Security Officer position is responsible formaintaining a safe and secure environment for patients staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient staff and visitor safety.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values :
INTEGRITY : We are honest and ethical in all we say and do.
COMPASSION : We embrace the whole person including emotional ethical physical and spiritual needs.ACCOUNTABILITY : We hold ourselves accountable for all our actions.RESPECT : We treat every individual as a person of worth dignity and value.EXCELLENCE : We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)Intentionally collaborates with other healthcare professionals involved in patients / customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experienceInvolves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organizations vision fulfills the mission and abides by the I CARE valuesResponsibilities
PEOPLE ESSENTIAL FUNCTIONS
Maintains high customer satisfaction while providing the highest level of safety and security to patients visitors staff and assets.Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks processes and procedures.Actively responds to requests for personal security coverage assistance with directions information and guidance.Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results. Contributes towards improvement of department scores for employee engagement i.e. peer-to-peer accountability.SERVICE ESSENTIAL FUNCTIONS
Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed which may include morgue area.Responds to all radio dispatches answers calls and complaints and accurately assesses responds timely provides appropriate assistance and makes recommendations as needed for all emergent situations.QUALITY / SAFETY ESSENTIAL FUNCTIONS
Accurately communicates and / or generates and completes reports by recording occurrences information observations surveillance activities and conducting witness interviews.Responds immediately to all emergency codes and takes appropriate action.Maintains a safe environment following all policies and procedures for safety hazardous material emergency preparedness and HIPAA.FINANCE ESSENTIAL FUNCTIONS
Prevents loss and damage by reporting irregularities informing violators of policy and procedures.Utilizes and maintains HM and department equipment according to manufacturer specifications.Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks assisting coworkers as needed.GROWTH / INNOVATION ESSENTIAL FUNCTIONS
Implements actions that promote workplace safety culture and proactively prevents workplace violence.Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
High School diploma or equivalent education (examples include : GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)WORK EXPERIENCE
Criminal justice security or related experience preferredLicense / Certification
LICENSES AND CERTIFICATIONS - REQUIRED
Security Officer state license : Security Officer Non-Commissioned submission of application within 14 days of hire date and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure ANDDL - Driver License - State Licensure Must obtain a Texas DL within 90 days ANDIAHSS - Certified Security Officer-Basic / Advanced / Supervisor (IAHSS) within 90 days ANDNVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 daysLICENSES AND CERTIFICATIONS - PREFERRED
BLS - Basic Life Support or Instructor (AHA)KSA / Supplemental Data
KNOWLEDGE SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluationsSufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesMust have the ability to multi task and function calmly in stressful situationsMust possess strong customer service skillsProficient computer skills including but not limited to knowledge of Microsoft Office software and WebmailKnowledgeable of all Public Safety Policies and ProceduresUnderstand HIPAA and Patient confidentiality complianceDemonstrates emergency preparedness knowledgeSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs NoBusiness professional NoOther (department approved) NoON-CALL
Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.On CallNoTRAVEL
Travel specifications may vary by departmentMay require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile
Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital one of the nations leading centers for medical education and 2020 U.S. News & World Report namedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16-slice CT scan ultrasound and a full on-site stat chemistry lab.
Required Experience :
Unclear Seniority
Key Skills
Dermatology,Google Analytics,Commerce,Maintenance Engineering,Arabic
Employment Type : Gig
Experience : years
Vacancy : 1