It - Specialist, It Support

IT Support Specialist | NYC Metro Area

Location : NYC Metro Area

Department : Information Technology

Salary : $65,000-$75,000 per year

About the Role

TileBar is looking for an experienced and self-sufficient IT Support Specialist to join our growing IT team. This is an exciting opportunity for a hands-on, solutions-driven professional who thrives in a fast-paced environment and can manage IT operations with minimal supervision.

The ideal candidate has 5+ years of IT support experience in enterprise or mid-sized business environments, with expertise across both on-premises and cloud-based systems . You'll play a key role in maintaining and improving our IT infrastructure while supporting employees across multiple platforms.

What You'll Do

• Act as the primary escalation point for complex IT issues, performing root cause analysis and implementing long-term solutions.
• Manage employee onboarding and offboarding, ensuring timely provisioning and deprovisioning of accounts, devices, and access rights.
• Deploy, configure, and secure laptops, mobile devices, hard phones, and peripherals.
• Configure, administer, and support Microsoft Azure Active Directory, Office 365, and SaaS applications.
• Troubleshoot and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms.
• Implement and maintain IT security best practices, including MFA, conditional access, and endpoint protection.
• Provide technical support for Power BI dashboards and collaborate with business teams on data-driven initiatives.
• Document processes, create internal knowledge base articles, and contribute to continuous IT process improvement.
• Partner with cross-functional teams on IT projects, migrations, and new technology rollouts.

What We're Looking For

Why Join TileBar?

At TileBar, we're redefining the tile industry with innovation, creativity, and exceptional service. You'll join a collaborative team that values initiative, embraces technology, and drives impactful change.