Collections Representative I

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

PREVIOUS COLLECTION EXPERIENCE IS STRONGLY PREFERRED

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long-Term Disability Benefits

PREVIOUS COLLECTION EXPERIENCE IS STRONGLY PREFERRED

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position : Collection Rep I

Department : Collections

Reports to : Assistant Manager- Collections

FLSA : Non-Exempt Grade : 7

SUMMARY

Responsible for collecting past due secured and unsecured loans, credit card, and negative shares accounts in a professional, timely, and accurate manner. Assists in the remedy of delinquency by using methods such as phone calls and collection letters.

SUPERVISORY RESPONSIBILITIES

None.

ESSENTIAL FUNCTIONS

OTHER DUTIES AND RESPONSIBLITIES :

Performs other duties as assigned by management.

KNOWLEDGE AND SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION :

A high school education or GED.

EXPERIENCE AND OTHER REQUIREMENTS

INTERPERSONAL SKILLS :

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and / or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

PROBLEM SOLVING- INDEPENDENT JUDGEMENT :

Specific, distinct departmental or functional policies, criteria, and goals guide independent judgment and decision making. The job is doing its thinking within the policies and goals for a specific department, branch, or operating entity. There is significant discretion available in the job requiring interpretation of specific policies, laws, and theories. Makes daily operational decisions, but requires concurrence on out of budget or other issues affecting strategic direction

COMPUTER SKILLS :

CERTIFICATES, REGISTRATIONS, LICENCES AND TRAINING

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and / or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer and telephone is required. The noise level is that of a normal office environment.

DECLARATION

The human resources department retains the sole rights and discretion to amend this job description.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.