Account Manager

Account Manager

We are looking for an experienced Account Manager to create long-term, trusting relationships with our key customers so that they do two things - buy more and stay longer. It's true, people buy from who they like, so if you have an inherent love of and desire to serve clients, this could be the opportunity for you.

Candidates must be comfortable working with customers in-person and serving as the lead point of contact for all customer account management matters. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services.

At Encore, our customers' experience is important to us.

As an Account Manager, you will take ownership for up to 30 key accounts with the primary focus being growth and retention. The strong initiative and self-direction to be their go-to person. The ideal candidate for this role is someone who has sincere appreciation for people and how they are each uniquely motivated, and can use that to positively impact decisions.

Here's what you can expect :

• Build strong relationships with our existing client base, specifically our larger customers
• Expand the contracts of our existing customers through great relationship building and value-add throughout their lifecycle with us
• Clearly define and review the success criteria with our customers to ensure we're providing a unique customer service experience
• Produce comprehensive understanding of clients' key business drivers
• Collaborate cross-departmentally to ensure remarkable customer experience

Requirements

As an experienced sales professional, our expectation is that you will bring with you the following :

Benefits

Some of these benefits may not be important for you today, but they may be down the road :

About Us : Encore Fire Protection's mission is to save lives and protect property through the servicing and installation of innovative fire suppression, fire sprinkler and fire alarm solutions. We are dedicated to providing sole source, customer centric fire protection throughout all of New England. Over the past 30 years our team has developed a time tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication

Encore Fire Protection is an Equal Opportunity Employer

Encore Fire Protection is an E-Verify Employer

As an EEO / AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.