Mobile Crisis Case Manager - Day Shift

Overview

Join Our Mobile Rapid Response Crisis Team : Make a Difference Every Day!

In the Mobile Crisis Case Manager role, you will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment.

This position demands a high level of collaboration with emergency responders, mental health professionals, and community resources to ensure a coordinated and effective response. Your ability to navigate high-stress environments with empathy, quick thinking, and expertise will be essential. Through your interventions, safety planning, and direct support, you'll play a key role in stabilizing crises and connecting individuals with the necessary resources to begin their recovery.

We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference-apply today and be a vital part of transforming lives!

Schedule : Friday-Monday 8 : 00am-4 : 30pm.

Location : Mobile response team based out of our Redmond office (16225 NE 87th St Suite 160, Redmond, WA 98052). Travels throughout Eastside and North King County.

We are accepting applications until December 1!

Responsibilities

Essential Duties & Responsibilities

• Crisis Assessment : Respond to crisis calls and deploy to sites as needed, providing on-site assessment, intervention, and follow up using the least restrictive, clinically appropriate interventions.
• Crisis Intervention Planning : Develop individualized crisis intervention plans and make recommendations for further treatment or services.
• Diversity, Equity, Justice, Inclusion : Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment.
• Collaboration : Collaborate with law enforcement, emergency services, and community organizations to ensure a coordinated response.
• Support : Provide emotional support and guidance to individuals and their families during crises.
• Safety Planning : Conduct risk assessments and make decisions regarding safety and necessary interventions.
• Documentation : Document all interactions and maintain accurate and confidential client records in compliance with organizational policies and HIPAA regulations.
• Community Resource Liaison : Facilitate referrals to appropriate services, such as mental health counseling, substance use treatment, health care, SDOH resources, and support groups.
• Training and Education : Participate in training and continuing education to stay updated on best practices in crisis management and behavioral health, health, and SDOH resources.
• Outreach : Engage in outreach activities to educate the community about available behavioral health resources and services.
• Other duties as assigned.

Qualifications

Education & Experience

Knowledge, Skills, & Abilities

Certifications & Licensure

Physical Demands

Limitations & Disclaimer

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position. Team members will be required to follow any other position-related instructions, and to perform other duties requested by their supervisor, in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.

Perks at Sound!

All Team Members at Sound working 40 hours per week will be eligible for the following benefits :

Base Compensation : $27.30 - 28.69 per hour, DOE

Additional Compensation : $7 per hour for Mobile Crisis Team

Shift differential for swing and NOC.