Contact Center Representative

First Bank Service Center Rep Tier 1

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

What You Will Be Doing

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
• Be a friendly voice / representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals
• Learn internal systems, processes and master quality service standards
• Make connections with First Bank team members with whom you will be interacting most frequently
• High school diploma or general education degree (GED) required
• A minimum of 1 year client service experience and / or training; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.