Operations and Customer Experience Manager

British Swim School of Darien-Lemont Make a Splash in Your Career

At British Swim School, every splash counts! We're on a mission to ensure the "survival of the littlest" and help people of all ages become safer, happier swimmers. This isn't just a job it's a chance to grow, lead, and bring energy to our team and community.

We're looking for a high-energy, people-loving multitasker who thrives in an active environment. This role combines operations, customer service, and poolside team support with the opportunity to grow into a full-time leadership position as our business expands.

Compensation & Benefits (dependent on franchise owner) :

• Competitive pay based on experience + opportunities for bonuses
• Paid training (we teach you everything you need)
• Birthday off with pay
• Possible PTO for eligible team members
• Opportunity to grow into a full-time role as the business expands

What You'll Do :

You'll be the heart of the operation keeping things running smoothly behind the scenes while making sure our customers and staff feel welcomed, supported, and energized.

Operations & Administration :

Customer Experience & Deck Ambassador Duties :

What We're Looking For :

Minimum Qualifications :

Preferred Qualifications :

About Us :

British Swim School is more than a swim school we're a survival-first, confidence-building program dedicated to reducing drowning incidents and helping students of all ages thrive in the water. We invest in quality team members who bring our mission to life : "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."

If you're ready to make a difference, keep things running smoothly, and bring energy to every shift, we'd love to have you on our team!