People Operations Generalist

People Operations Generalist

The People Operations Generalist is the frontline operator and administrator of the PX team, serving as the first point of contact for the JForce when it comes to people-related support. They manage Tier 1 questions, basic ticket handling, and upkeep / processing of HRIS systems and tools. This is an individual contributor role, designed to be responsive, and service-oriented. Administrative responsibilities focus on being process-driven and delivering reliable results. They support day-to-day employee needs while escalating systemic or complex issues to the People Operations Manager.

What you'll be doing :

• Be the frontline Tier 1 HR support for the JForce. Manage Jira PX tickets. Respond fast. Hit SLA.
• Facilitate new hire orientation coordination with the People Success Coach.
• Own core HR administration. Keep org chart, role data, and documents current. Generate offer letters.
• Process all employee changes. Track probationary periods. Log anniversaries and all hands updates.
• Administer benefits under direction of the PX Manager. Handle enrollments, changes, monthly reconciliations. Coordinate leaves of absence. Assist with disability accommodation documentation.
• Support performance management administration. Process warnings. Follow up with managers for closure. Manage assigned cases.
• Manage employee separations. Ensure documentation and system steps are complete. Coordinate separation agreements administration.
• Assist with employee relations administration and investigations as assigned.
• Compile and share employee metrics. Turnover. eNPS by department. Compensation reviews. DEI metrics.
• Ensure compliance reporting. EEO and ACA. Handle unemployment correspondence. Manage onboarding documentation.
• Maintain a 100% ticket resolution rate within SLA and drive PX CSAT and eNPS in the right direction.

What makes you the hero for this job :

Values :

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and / or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.