Teller Supervisor

Teller Supervisor

At Morton Community Bank the Teller Supervisor is responsible to supervise the daily functions and activities of the teller team. This position must ensure that the tellers are always delivering an excellent customer experience. The Teller Supervisor must accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. The Teller Supervisor works in compliance with established policies and procedures and is responsible for balancing each days transactions and verifying cash totals.

Essential Duties & Responsibilities

• Mentor, coach, and support teller staff, helping them to identify and develop in their career path.
• Coach and develop teller staff using tools such as action plans to ensure their success.
• Maintain effective, positive relationships with all assigned staff.
• Recognize and reward behaviors, attitudes, and results which contribute to MCBs success.
• Complete assigned performance evaluations in a timely manner.
• Escalate any work performance issues in a timely manner to the Regional Branch Manager.
• Promote a culture in which personnel are encouraged to develop their skills and abilities.
• Attend and actively participate in Teller Supervisor meetings and implement improvements to teller operations.
• Provide supervision and support to all assigned areas of teller operations.
• Assist customers with problem resolution.
• Schedule to appropriately serve customers while maintaining the corporate standard for average transactions per hour.
• Perform teller duties as needed.
• Assist with the hiring, counseling, scheduling, and recommendation of termination of staff.
• Promote bank products and services to customers.
• Assist Regional Branch Manager as requested.
• Identify fraudulent transactions and escalate appropriately.

Supervisory Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions. Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; viewing a computer terminal.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employe