Manager of Cemetery Services and Administration

Job Description

Job Description

Description : Purpose :

This position requires a team leader who will work closely with the Executive Director in managing cemetery service and administrative operations of the cemetery. The position is required to maintain close and frequent contact with the cemetery field supervisors, director of financial operations, and sales. Reports to the Executive Director.

Responsibilities :

• Oversee cemetery service and administration operations as applied to planning, organizing and supervision of :

oCustomer sales and service

oBurial space selections (graves, crypts, niches) and Deed preparation

oInterment order processing

oCustomer payment processing (cash, checks, and credit card receipts)

oPayment request vouchers for service providers

oCustomer maintenance requests

oMonument applications and approval process

oPreparation of affidavits

oGenealogies

oPayroll administration

oHMIS Cemetery Software updates

Ensure that deceased persons are given a dignified Christian burial and respond with respect and compassion to the bereaved families, friends, and visitors.

Manage and supervise the office personnel on a daily basis and ensure weekday and weekend schedules are assigned.

Coordinate scheduling interments, transfers, and other projects.

Investigate, appraise, and resolve customer service issues.

Establish and maintain relationships with funeral industry influencers, and key strategic partners, such as pastors, deacons, funeral directors, monument dealers, industry associations, and other service providers.

Model and encourage excellence in work performance by :

oCollaborating with upper management in new ways of managing

oFacilitating continuing education and training at all levels; and

oEvaluating work performance and initiating improvement strategies.

Ensure that all policies, practices and procedures are carried out in a manner consistent with the mission and values of the Trustees and The Archdiocese of New York.

Requirements :

Education, Experience, and Personal Characteristics

College Degree in Business Administration preferred

Graduate of Catholic Cemetery Conference School of Leadership management preferred, or five years of related experience

Proficient in Microsoft Office

Excellent communication skills

Team player; respectful of others

Work setting :

In-person

Office

Ability to commute / relocate :

Hawthorne, NY 10532 : Reliably commute or planning to relocate before starting work (Required)