Weekend Member Support Representative

A company is looking for a Weekend Member Support Representative responsible for delivering exceptional care to members through various support channels. Key Responsibilities Manage a high volume of inbound member calls professionally and empathetically Respond to member inquiries and ensure quality experiences across multiple communication channels Document member interactions and collaborate with team members to meet service level agreements Required Qualifications High school degree or equivalent required Previous experience in hospitality, member services, or customer support Ability to navigate various software applications, including CRM systems Strong time management and organizational skills Ability to work independently and as part of a remote team