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Primary Talent Partners is hiring : SAP UX Designer in Charlotte

Primary Talent PartnersCharlotte, NC, United States

7 days ago

Job type

Full-time

Job description

2 days ago Be among the first 25 applicants

Primary Talent Partners has an open 12 month W2 contract with a large utilities client of ours in the Charlotte, NC area.

Pay Range : $48.00 to $53.00 per hour (No PTO, benefits, etc but self funded ACA-compliant healthcare plan available to opt-in to)

Schedule : Location Requirement

Charlotte candidates required. Minimum 3 days in office a week

Job Overview

We're launching an initiative to enhance the Call Center Specialist experience within SAP C4C, aiming to improve efficiency in customer support. Since implementation, SAP C4C has undergone hundreds of functional enhancements—ranging from efficiency improvements to support for new products, services, and regulatory requirements. However, due to limited governance over these changes, C4C has evolved into a complex and fragmented system, making it increasingly difficult for specialists to maintain productivity—especially in the face of high turnover and ongoing training demands. We're seeking a dedicated UX resource to help us streamline the experience, reduce friction, and optimize workflows for the call center team.

Responsibilities

Collaborate with optimization team and call center staff to understand their needs and challenges.
Analyze the current SAP C4C system and identify areas for improvement.
Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience.
Conduct usability testing and gather feedback to refine designs.
Work closely with developers to ensure seamless integration of UX improvements.
Create documentation and training materials to support the adoption of new workflows.

Qualifications

Education : Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree.

Experience : Minimum of 4 years of related experience in product design.

Skills : Proficiency in design tools such as Figma, Adobe XD, or Sketch. Strong understanding of user-centered design principles and methodologies.

Experience with SAP C4C or similar CRM systems is a plus.

Excellent communication and collaboration skills.

Ability to work in a fast-paced and evolving environment.

Preferred Experience

Experience in designing for call center or customer support environments.

Familiarity with the challenges of high turnover and ongoing training demands.

Knowledge of regulatory requirements and how they impact system design.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

PTPJobs

Seniority level

Entry level

Employment type

Contract

Job function

Design, Art / Creative, and Information Technology

Industries

Oil and Gas

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Talent Partner • Charlotte, NC, United States